Last updated: September 2025
This is the privacy notice for Marsm Limited, Registered in England and Wales, Company No. 09788378.
Marsm is committed to protecting your privacy and handling your personal information responsibly. As a UK-based organisation, we are legally obliged to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read our privacy policy carefully to understand how we collect, use, protect or otherwise handle your Personally Identifiable Information when you interact with our website. We review this policy regularly and update it as needed.
We collect personal information from you when you interact with our website or services. This includes when you place an order, subscribe to our newsletter, fill out a form, or participate in surveys. The types of information we may collect include your name, email address, phone number, purchase details, preferences, and any other information you choose to provide to help us respond to your queries or deliver our services effectively. We also collect data from our freelancers to verify their right to work in the UK.
This data enables us to deliver cultural and artistic programming to our audiences, manage event ticketing and participation, support outreach and community engagement, and allows us to send you promotional content and event updates. We do not sell, license or trade your personal information to third parties. We also do not share your personal information with direct marketing companies or similar organisations. However, we may share your data with trusted third-party service providers to support the delivery of our services. You can opt out of communications at any time by clicking the “unsubscribe” link in our emails. We take appropriate measures to protect your data and retain it only as long as necessary. By opting in, you agree to our use of your information as described in this policy.
To provide our services, we may share your information with trusted third-party service providers who act on our behalf under strict confidentiality agreements. These include: ticketing platforms (e.g. Ticket Souq and Tzkirti), email marketing services (e.g., Mailchimp), analytics providers (e.g. Google Analytics), advertising platforms (e.g. Google Ads, Meta), payment processors (e.g. Stripe), and funders such as Arts Council England and City of London (only anonymised survey data, no personal identifiers). We ensure these providers comply with data protection standards consistent with UK GDPR.
For more details about how and why we collect and use your information, please continue reading below. If you have any questions or concerns about this Privacy Policy or the data we hold about you, you can contact us
By email: info@marsm.co.uk
In writing: Marsm Limited, Room 114 Ground Floor, Omnibus House 39-41 North Road, London, N7 9DP
If you visit our website or engage with us via our social media channels, you accept and consent to the practices outlined in this privacy policy. Our website may contain links to external websites that are not operated or controlled by Marsm. These links do not imply endorsement, and we are not responsible for the content, privacy practices, or data handling of those third-party sites.
We will endeavour to keep your personal information accurate, secure and up to date. We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Freelancer data is deleted two years after last engagement. Other data retention periods vary according to business needs and legal requirements. For more information on what we do with your information, how we do it and why, please see below:
Cookies
We use cookies to improve your experience on our website. Cookies are small data files stored on your device that help us recognise your browser and remember preferences. They also allow us to compile aggregate data about site traffic and interactions to improve our services.
We do not use cookies to collect personally identifiable information or to share data with advertising networks for sales commissions. You can control or disable cookies through your browser settings, though this may limit some website functionality.
Emails that we send to you or you send to us may be retained as a record of contact and your email address stored for future use in accordance with our record retention schedule. If we need to email sensitive or confidential information to you, we will perform checks to verify the correct email address and may take additional security measures.
Mailing List
You can choose to subscribe to Marsm’s mailing list to receive news about our programme and related events. We use Mailchimp, an email marketing service owned by Intuit, as our marketing automation platform, which employs a best-practice “double opt-in” process to confirm your subscription.
By subscribing to our mailing list you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with their privacy policy and terms. Mailchimp collects and stores mailing list subscriptions to enable us to create and use distribution lists, send marketing email campaigns and deliver targeted online advertisements.
You can unsubscribe from the mailing list and future communications at any time by following the links at the bottom of every email we send out via Mailchimp. If you have previously told us that you do not wish to receive marketing communications from us, we will keep your name and address on a suppression list to ensure you are not contacted. If you would prefer for your information to be deleted from that list, please contact us using the details provided at the bottom of this page.
Legal Basis for Processing Personal Data
Under the UK GDPR, we must have a valid legal basis to collect and use personal data. Depending on the specific context and purpose, we rely on one or more of the following legal bases:
Consent: We rely on your consent when you opt-in to receive marketing communications, newsletters and updates about our events and programming. You can withdraw your consent at any time by clicking “unsubscribe” in our emails or contacting us using the details provided at the bottom of this page. In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of carrying out online advertising, improving our social media presence and conducting research.
Contractual necessity: When you purchase a ticket, register for an event or engage our services, we process your personal information as necessary to fulfil our contract with you.
Legal obligation: In certain circumstances, we use your personal data only to the extent required in order to enable us to comply with our legal obligations, such as verifying freelancers’ right to work in the UK or maintaining financial records for tax purposes.
Legitimate interests: We may process your data where it is necessary for our legitimate interests, such as improving our website and services, ensuring security, communicating with you about events you’ve attended or expressed interest in and maintaining our organisational operations. We always balance our legitimate interests with your rights and freedoms.
Public task: In limited cases, where our activities are funded by public bodies (such as Arts Council England), we may process anonymised data to fulfil our obligations under funding agreements and contribute to publicly funded cultural objectives.
Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any inaccurate or incomplete data.
- Request deletion of your personal data where applicable.
- Object to or restrict the processing of your data.
- Request the transfer of your data to another organisation (data portability).
- Withdraw consent at any time where processing is based on your consent.
To exercise any of these rights, please contact us at info@marsm.co.uk or write to Marsm Limited, Room 114 Ground Floor, Omnibus House 39-41 North Road, London, N7 9DP
We aim to respond to all requests promptly and in accordance with applicable law.
Contacting Us
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@marsm.co.uk or write to us The Marsm Limited, Room 114 Ground Floor, Omnibus House 39-41 North Road, London, N7 9DP. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.